Q. What are your shipping coverage areas?
A: Our free shipping covers all area in Singapore for AutoVacBot customer checking out from this website. We deliver to other countries too at minimal postage charge.
Q. Do you charge for shipping?
A: No, we provide free shipping nationwide for all product sold on our website.
Q. How does your Super Savers Program work?
A: Our Super Savers Program are specially rolled out to help you to save more. Read more about Super Savers Program.
Q. How do I send the robot back to you in case of any faulty event?
A: In any rare event of the robot malfunctioning, please contact our customer service for consultation. If we determine there is a need for further diagnose, you may send back to our service centre located at 151 Chin Swee Road #02-19 Manhattan House Singapore 169876. Please contact us for a pick up arrangement.
Q. How does the 2 years warranty work?
A. We are the only distributor who offer 2 years warranty for iRobot & Neato. 2 years warranty covers all parts, except wear and tear parts, battery and charger, in case of manufacturing defect.
Battery and charger comes with 6 months warranty, unless specified otherwise on the product page.
Q. Do you provide house demo?
A: Hi, we do not provide house demo. Despite the products are mostly user friendly, we provide assistance to customer anytime via LiveChat and emails during the operation hours if our support is needed.
Q. What is the lead time?
A: Lead time would be 3-5 working days or 2-3 weeks depends on your Super Savers Program selection before checking out. Click here for more info about Super Savers Program.
Q. Is your 30 Days Money Back Guarantee real?
A: Yes. The 30 Days Money Back Guarantee policy is applicable for all iRobot and Neato products. If you are not satisfied with the performance of the robot within 30 days, you can return the robot to us and we will issue a full refund* to you within 30 days. *5% Restocking fee will be deducted from total refundable amount to cover for shipping fee, handling fee and transaction fee.